Support & Help Desk

Customer Service is in our DNA. We are Support Obsessed.

HELP desk

Support is always included

Any client can contact our Help Desk using this information. This service is free for Managed Service clients.

Support Portal

Check the status of your projects and resolve tickets faster. Our unified platform makes security service delivery a breeze.

Remote Support

Remote Sessions are initiated by Rhyno. You must already be in contact with our Help Desk to use this service. Please call our support line.


Contact the phone number provided by your account manager or click o the button to fill out the form. A SOC rep will get back to you ASAP.


Trusted By Many

Our track record shows that we do what we promise.

Managed IT Services

General Help Desk

888.505.2989 x 2

This is our General Help Desk phone number. In the event of an emergency, please call our 24/7 emergency number given to you by your IT department. Please do not email or submit tickets online, as they may not receive immediate attention.


Bwired will never ask you for personal information such as credit cards or passwords – if in doubt, please call our office at 1.888.505.2989 to confirm the legitimacy of the request from our Security Analysts.

For Emergencies Only

When dealing with the consequences of a malicious attack or system failure, every moment counts. Bwired Incident Response provides quick and thorough investigations of electronic devices, networks, and systems to determine the cause, origin, scope, and subsequent actions needed following an incident.

Please complete this form if you need immediate assistance.