Support & Help Desk
Customer Service is in our DNA. We are Support Obsessed.
Help Desk
Support is always included
Any client can contact our Help Desk using this information. This service is free for Managed Service clients.
Support Portal
Check the status of your projects and resolve tickets faster. Our unified platform makes security service delivery a breeze.
Remote Support
Remote Sessions are initiated by Rhyno. You must already be in contact with our Help Desk to use this service. Please call our support line.
+1-888-505-2989 x 2Emergencies
Contact the phone number provided by your account manager or click the button to fill out the form. A SOC rep will get back to you ASAP.
Our Clients
Trusted By Many
Our track record shows that we do what we promise.
General Help Desk
888.505.2989 x 2This is our General Help Desk phone number. In the event of an emergency, please call our 24/7 emergency number given to you by your IT department. Please do not email or submit tickets online, as they may not receive immediate attention.
Important
Bwired will never ask you for personal information such as credit cards or passwords – if in doubt, please call our office at 1.888.505.2989 to confirm the legitimacy of the request from our Security Analysts.
Support for Existing Bwired Customers
Need help with a technical issue, service disruption, security concern, or other urgent support matter? Submit this form and provide as much detail as possible so our team can review the issue and respond appropriately.
For critical outages, suspected security incidents, or other time-sensitive problems, please indicate the urgency and impact in your request.
Please note this form is only for Bwired customers.